Business Details
39 Years
experience
Emergency
services
Your Trusted Partner for HVAC, Plumbing & Electrical Services
Established in 1987, Basnett Plumbing, Heating, & AC has built a reputation as a trusted provider of plumbing, HVAC, and electrical services in the MetroWest Boston area. As a family-owned business, we prioritize community involvement, supporting local charities, schools, and events. Our team includes five Licensed Master Plumbers, three customer support specialists, and registered apprentices, all committed to ongoing training to stay at the forefront of industry advancements.Led by co-owners Rob and Lori, whose combined expertise spans decades, we adhere to core values of quality, honesty, and reliability. Our purpose is to provide expert care while fostering a balanced, team-oriented workplace. With certifications from organizations like PHCC and Mitsubishi Diamond Contractor status, we guarantee professional service that prioritizes your homes comfort and safety.
Services
Plumbing Repair
HVAC Installation
Electrical Services
Air Duct Cleaning
Water Heater Repair
Heat Pump Services
Sump Pump Repair
Indoor Air Quality
Emergency Repairs
Maintenance Plans
Details
- Year established: 1987
Highlights and features
- We have over 30 years of experience serving MetroWest Boston homeowners.
- Our team includes five Licensed Master Plumbers and certified professionals.
- We offer 24/7 emergency service for urgent plumbing, HVAC, or electrical needs.
- Our Ultimate Maintenance Plans ensure long-term system efficiency and savings.
- We hold industry-leading certifications, including PHCC and BPI accreditation.
Associations and certifications
- PHCC
- Mitsubishi Diamond Contractor
- BPI (Building Performance Institute)
What people say
Professional and helpful
Prompt and professional
Excellent service
Knowledgeable and courteous
Great customer service
Services
Plumbing Repair
Our licensed plumbers address leaks, clogs, and system failures with precision. We use advanced diagnostics to resolve issues quickly, minimizing disruption to your home. Emergency repairs are available 24/7, ensuring safety and comfort. From minor fixes to full system overhauls, we prioritize durable solutions and transparent pricing for residential clients in MetroWest Boston.
HVAC Installation
We specialize in installing energy-efficient heating and cooling systems, including heat pumps, furnaces, and mini-splits. Our technicians are certified by Mitsubishi and other leading manufacturers, ensuring proper setup for optimal performance. We guide homeowners through rebates and financing options, like the Inflation Reduction Act incentives, to make upgrades affordable while improving indoor comfort and property value.
Electrical Services
From panel upgrades to EV charging stations, our licensed electricians handle residential electrical needs safely and efficiently. We diagnose wiring issues, install whole-house generators, and ensure compliance with local codes. Emergency services address outages and hazards promptly, while smart-home integrations enhance convenience and energy savings for modern households.
Air Duct Cleaning
Our NADCA-certified technicians clean and maintain ductwork to improve indoor air quality and system efficiency. Using Aeroseal technology, we seal leaks to reduce energy waste and prevent contaminants from circulating. Regular maintenance extends HVAC lifespan and lowers utility bills, providing healthier air for families with allergies or respiratory concerns in Littleton and surrounding areas.
Maintenance Plans
Our Platinum, Gold, and Silver plans offer scheduled inspections and priority service for plumbing, HVAC, and electrical systems. Members receive discounts on repairs and early detection of potential failures, avoiding costly emergencies. Tailored to home age and usage, these plans ensure year-round reliability while maximizing efficiency and extending equipment lifespans through proactive care.
People
Rob Basnett
Co-Owner
With over 30 years in the plumbing industry, Rob leads Basnett Plumbing, Heating, & AC alongside Lori. A licensed technician and former president of state and local trade associations, he champions staff training and community engagement. His accolades include PHCCs Contractor of the Year award.
Lori Basnett
Co-Owner
Lori oversees office operations and policy development, ensuring administrative excellence as the company grows. Her focus on structured processes and client communication maintains Basnetts reputation for reliability and customer-centric service in MetroWest Boston.
Michael DeAngelis
Master Electrician
A licensed Master Electrician since 2008, Michael specializes in complex installations and diagnostics. His expertise in EV charging stations and electrical upgrades ensures safe, code-compliant solutions for residential clients needing modern power systems.
Questions
What areas do you service?
We serve Littleton, Acton, Concord, Sudbury, and surrounding MetroWest Boston communities for plumbing, HVAC, and electrical needs.
Do you offer emergency services?
Yes, we provide 24/7 emergency support for urgent plumbing, heating, cooling, or electrical issues. Call 978-431-0579 for immediate assistance.
What financing options are available?
We offer GreenSky and Synchrony financing, plus Inflation Reduction Act rebates for energy-efficient upgrades like heat pumps and solar systems.
Are your technicians licensed?
Yes, our team includes five Licensed Master Plumbers, certified electricians, and Mitsubishi Diamond Contractor specialists with ongoing industry training.
How can I schedule service?
Book online via our website, call 978-431-2906 during business hours, or text for appointment reminders and urgent requests.
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