Business Details
27 Years
experience
Emergency
services
Your Trusted HVAC Partner in Preston, CT
Since 1999, Broad Brook Heating & Cooling has been dedicated to delivering exceptional HVAC solutions across Eastern Connecticut and Southern Rhode Island. Our team of five highly-trained professionals brings over 26 years of combined experience to every project, serving 12,000+ homes and businesses with precision and care. We specialize in comprehensive heating, cooling, and indoor air quality systems, including furnace repair, AC replacement, ductless mini-split installations, and heat pump conversions. Our commitment to integrity, personal responsibility, and customer satisfaction drives every interaction, from initial consultation to post-service follow-up.Backed by 24/7 emergency support for Comfort Club members and a 100% satisfaction guarantee, we maintain full licensing in both Connecticut and Rhode Island. Our 15% repair discount for maintenance agreement customers and financing options with approved credit demonstrate our dedication to accessible, long-term comfort solutions for residential and commercial clients.
Services
Furnace Repair
AC Replacement
Heat Pump Conversion
Ductless Mini-Split Systems
HVAC Maintenance
Indoor Air Quality
Thermostat Service
Commercial Refrigeration
Pool Heater Repair
Zoning Systems
Details
- Year established: 1999
Highlights and features
- 26 years serving New London County with licensed CT and RI technicians
- 12k+ homes serviced with 5-star rated HVAC expertise
- 15% repair discount for maintenance agreement customers
- 24/7 emergency service available for Comfort Club members
- Financing options with approved credit for HVAC upgrades
What people say
24/7 emergency service
100% satisfaction guarantee
15% repair discount
26 years experience
Licensed technicians
Services
HVAC Maintenance
Our comprehensive HVAC maintenance includes seasonal tune-ups, component inspections, and efficiency optimizations. Technicians perform 13-point checklists covering refrigerant levels, electrical connections, and air filtration systems. Regular maintenance extends equipment lifespan while reducing energy costs by up to 30% through improved system efficiency. Customers receive priority emergency service and repair discounts.
Furnace Repair
Emergency furnace repair services address ignition failures, thermostat malfunctions, and heat exchanger issues. Our technicians service all brands including Carrier and Lennox, using diagnostic tools to identify combustion problems and airflow restrictions. Repairs include burner cleaning, blower motor replacement, and gas pressure adjustments to restore safe, efficient heating operation.
Ductless Mini-Split Systems
Ductless system installations provide targeted temperature control for homes without existing ductwork. Our NATE-certified technicians handle multi-zone setups with wall-mounted indoor units and outdoor condensers. Services include refrigerant line installation, electrical upgrades, and smart thermostat integration for energy-efficient climate control in specific rooms or additions.
Heat Pump Conversion
Heat pump conversions transform existing heating systems into dual-function HVAC solutions. Our team evaluates home insulation levels and existing electrical capacity before installing high-efficiency models with variable-speed compressors. This service reduces annual energy costs by combining heating and cooling functions while maintaining consistent indoor temperatures.
Indoor Air Quality
Comprehensive air quality solutions include HEPA filtration systems, whole-house humidifiers, and UV germicidal lights. Technicians install MERV 16 filters to capture 95% of airborne particles and dehumidifiers that maintain optimal 30-50% humidity levels. These upgrades reduce allergy symptoms and protect HVAC equipment from moisture-related damage through improved condensation management.
Questions
What HVAC services do you offer in Norwich?
We provide furnace repair, AC replacement, heat pump conversions, ductless mini-split installations, indoor air quality solutions, and comprehensive HVAC maintenance programs.
Do you offer emergency HVAC service?
Yes, Comfort Club members receive 24/7 emergency service with no overtime charges for after-hours repairs.
Are financing options available?
We offer financing with approved credit for HVAC system replacements and major repairs to qualified customers.
What areas do you service?
We serve Eastern Connecticut including Norwich, Groton, New London, and Stonington, plus Southern Rhode Island locations.
How can I schedule service?
Call (860) 887-0147 during business hours or use our online service request form for appointment scheduling.
Do you service commercial refrigeration?
Yes, our technicians maintain and repair commercial refrigeration and ice-making equipment for business clients.
