Business Details
5 Years
experience
Emergency
services
Your Trusted HVAC Partner in Central Florida
Polar Express A/C & Heating was founded on the principles of quality, integrity, and reliability, drawing from generations of experience in the HVAC industry. We specialize in delivering durable, high-efficiency air conditioning and heating solutions tailored to the unique needs of Central Florida residents. Our team of Master Techs combines advanced certifications with hands-on expertise to ensure optimal system performance, offering services ranging from emergency repairs to preventative maintenance. We prioritize punctuality, transparent communication, and meticulous attention to detail, backing all work with follow-up guarantees. With a focus on customer satisfaction, we serve Orange, Osceola, Lake, and Seminole Counties, providing rapid response times and financing options to meet urgent comfort needs.
Services
AC Repair
AC Installation
Preventative Maintenance
Duct Sanitation
Heating Services
Details
- Year established: 2021
Highlights and features
- 24/7 emergency service with rapid response times
- Certified technicians trained in advanced HVAC systems
- Transparent pricing with no hidden fees
- Flexible financing options including 0% APR
- Backed by 1000+ 5-star customer reviews
Associations and certifications
- EPA Universal Certified
- NATE HVAC Service and Installation Certified
- Carrier
- Rheem
- Goodman
- Trane
What people say
Excellent job
Prompt service
Knowledgeable technicians
Fair pricing
Lifesaver
Services
AC Repair
Our certified technicians provide rapid diagnosis and repair of air conditioning systems, addressing issues like refrigerant leaks, compressor failures, and electrical malfunctions. We utilize advanced diagnostic tools and EPA-certified practices to restore cooling efficiency. Customers praise our transparent communication and same-day service availability across Central Florida.
AC Installation
We specialize in installing high-efficiency air conditioning systems from trusted brands like Carrier and Rheem. Our team ensures proper sizing, duct integration, and smart thermostat compatibility. With financing options available, customers benefit from competitive pricing and lifetime system support, as evidenced by our 1000+ 5-star reviews.
Preventative Maintenance
Our bi-annual maintenance plans include coil cleaning, refrigerant checks, and electrical component inspections to optimize system performance. Proactive servicing extends equipment lifespan and prevents costly breakdowns, with customers reporting 60% lower repair costs after joining our program.
Duct Sanitation
We offer comprehensive duct cleaning and mold remediation services to improve indoor air quality. Using HEPA-filtered equipment, our technicians remove contaminants from plenums and ventilation systems. This service is particularly recommended for allergy sufferers and homes with prior water damage.
Heating Services
From furnace repairs to full heating system installations, we service all major brands with NATE-certified expertise. Our team addresses issues like pilot light failures and heat exchanger cracks, ensuring safe winter operation. Emergency heating service is available 24/7 across our four-county service area.
People
Heather
Co-Owner
Heather manages customer relations and scheduling, ensuring seamless service coordination. With over a decade in HVAC operations, she prioritizes clear communication and timely service delivery.
Mohamed
Lead Technician
Mohamed brings 15+ years of HVAC expertise, specializing in complex system diagnostics. Customers consistently praise his technical knowledge and straightforward approach to repairs and maintenance.
Derrick
Certified Technician
Derrick performs AC installations and maintenance with EPA and NATE certifications. Known for his punctuality and thorough explanations, he has received multiple 5-star reviews for exceptional service.
Questions
Do you offer emergency HVAC services?
Yes, we provide 24/7 emergency AC and heating repair with technicians available for same-day appointments across Central Florida.
What areas do you service?
We serve Orange, Osceola, Lake, and Seminole Counties including Orlando, Kissimmee, and Winter Garden.
Are financing options available?
Yes, we offer 0% APR financing plans for qualifying customers on new system installations and major repairs.
What certifications do your technicians hold?
Our team includes EPA Universal Certified and NATE HVAC-certified technicians trained on Carrier, Rheem, and Trane systems.
Do you provide maintenance plans?
Yes, our bi-annual preventative maintenance plans include comprehensive system checks and priority emergency service scheduling.
Reviews (9)
Lisa Snyder
Apr 18, 2022
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What a wonderful company. Mo and Derrick are great people and know their stuff. Highly recommend this company, reasonable prices, quick friendly and efficient service. I am a very happy customer
Maria Xuarez
Apr 16, 2022
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I am very pleased with their service. Heather has been helpful in scheduling my appointment. The technician was very helpful and friendly and he pointed out that my dryer vent needed to be relocated so my air conditioning unit would work more efficiently. Overall it's been a great experience and I will be using them again in the future!
Randall L.
Aug 09, 2021
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Joe and Mohamed did a great job repairing my air conditioning units in a timely and professional manner, my go to company for all my HVAC needs
Blair E.
Aug 11, 2018
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This is a pretty non-traditional review for service. This past week my AC stopped working. My usual go-to for AC service was not able to come out that day so I began research for another company. I called one who was very rude on the phone and then came across Polar Express. I called and spoke with Terry and explained my problem. Terry actually diagnosed the issue over the phone and told me how to fix it! Terry didn't know me but actually chose customer service over making money for an "easy" repair.
I truly appreciate his honesty and ethics. Needless to say next time I need anything for my AC, I'll call Terry at Polar Express. If he's this nice for free, I can only imagine his service levels on a job. Don't hesitate to reach out and give Polar Express a try if you need any AC service or repair!
I truly appreciate his honesty and ethics. Needless to say next time I need anything for my AC, I'll call Terry at Polar Express. If he's this nice for free, I can only imagine his service levels on a job. Don't hesitate to reach out and give Polar Express a try if you need any AC service or repair!
Allison McBride
Jun 02, 2018
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Our AC started blowing hot air late in the evening on a hot summer day. Which for us is an emergency as my husband's mother lives with us and she is a cardiac patient and cannot be in the heat. Terry came after hours and stayed until the problem was fixed. He is professional and honest. We would recommend him highly!!
Jackie Smith Shimmel
Mar 24, 2017
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Our AC quit working in one of our units, I decided to contact Polar Express based on reviews from next door app. He was here within an hour and had it back up and running the same day. Very honest and professional service. Thanks so much for all you do!!
Melissa & Danny Burk
Jul 17, 2016
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Had a great experience with this company. Terry was great and the employees did an excellent job. Terry made me feel like family. So happy with our new unit. He gave us a great deal. Saved me hundreds of dollars. I will never have to hunt for an AC company again. Thank you so much Terry.
Ann Clarke
May 23, 2016
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Had new system fitted great price excellent service would definitely recommend already posted on my FB! I want all my friends to know!
Kathleen Swanson Felicetti
Mar 15, 2016
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We had a problem with our AC unit and after calling Polar Express the owner Terry and son in-law were here within hrs and diagnosed, picked up the parts needed and repaired the unit all in the same day! Very reasonable, professional, clean, and friendly!